We wish to announce that April Futter Practice Manager will be retiring on the 13th August. April has worked at the practice for 22 years and she will be missed by staff and patients. Her successor has started at the Practice, Miss Joanne Taylor.
Joanne has worked in the NHS and primary care for many years. She previously worked as Office Manager at Old Forge Surgery, Middleton In Teesdale, and prior to that worked in the Durham Dales Federation as a Service Support Manager and Bishopgate Medical Practice. She is very experienced and will be an excellent addition to the team, bringing her experience in management and digital technology.
If you are over 18 you can book an appointment for a COVID vaccination please contact the surgery or use the link sent direct to your mobile phone.
BABIES CRY! Infant crying is normal and it will stop. You can cope!
Infant crying and how to cope - ICON - Information for parents and carers
Click on this link for more information iconcope.org
Telephone Triage Appointments;
We are operating a telephone triage first system, however, we cannot guarantee that we will ring you at the specific time of your telephone appointment. THis is due to the demand on patients also being requested to attend the surgery following telephone triage. Rest assured that you will be contacted wither in the morning or afternoon.
Thank you for your understanding during this challenging time.
Due to the coronavirus outbreak, how you contact your GP surgery will be different at the moment. This is to limit face to face contact where possible and help stop the spread of coronavirus.
Face to face appointments are available to all patients, but you may be asked to discuss your condition over the telephone or online first to asses what would be appropriate for you.
If you are waiting for a GP check-up please be assured we will be in touch.
Ways to seek healthcare advice from a GP;
- Call your surgery to discuss a face-to-face, telephone or video appointment.
- Visit your GP Surgery website and complete a confidential online form to receive a response before the end of the next working day.
- Call NHS111 or go online to seek advice https://111.nhs.uk/
- Download the NHS App to order repeat prescriptions, book appointments and check your symptoms.
GDPR Important Information
NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers.
The data collection will begin on 1st September 2021.
More information about the service can be found on NHS Digital's website.
We now include this additional privacy notice, alongside our main privacy notice, that explains what data is used and why.
If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both. These opt-outs are different and they are explained in more detail on the NHS digital website. Your individual care will not be affected if you opt-out using either option.
The type 1 opt-out form can be accessed here;Type 1 Opt-Out Form
How we use your medical records
General Practice Data for Planning and Research: GP Practice Privacy Notice
General Practice Transparency Notice for GPES Data for Pandemic Planning and Research
Face Mask Exemption Requests;
Face masks or coverings are now mandatory in most public areas.
We understand that some patients will be anxious about wearing a mask especially those with certain medical conditions.
GP’s are not required or in a position to provide exemption letters for patients who believe they should be exempt from wearing a face covering.
The current guidance suggests there is no requirement for the public to provide medical evidence for exemption from wearing face masks therefore a self- declaration should be sufficient.
Please visit the GOV.UK link below for more information on the use of face coverings. https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own
or this page for an exemption card that you can print off at home
For specific requirements in reference to public transport, shops or other areas where masks are required please contact those specific companies for further information.
Whatever your age, if you are experiencing a mental health crisis you can call TEWV crisis services on a single point of access telephone number 0300 0200317
The line is available 24 hours a day, seven days a week, for those living in County Durham, Darlington, Teesside and North Yorkshire and York.
People with learning disabilities and/or autism can also contact crisis services using this number.
You also may find this advice and information on what to do in a mental health emergency helpful, www.tewv.nhs.uk/crisisadvice.
Physiotherapy Self Referral
If you feel that you are suffering from a musculoskeletal complaint that could benefit from Physiotherapy, you are now able to make a direct referral to the County Durham Integrated MSK Service (CD IMS). This offers patients greater choice and faster access to hospital services without the need to visit your GP.
Please click on this link cddft Physio Self Referral
Repeat Prescription Requests
We now only accept repeat prescription requests over the telephone if you are housebound or have exceptional circumstances. We encourage you to register and use the online service or you can drop your prescription off at your local branch or send by post.
RPOS – Repeat Prescription Ordering Service
When your GP Practice is closed ring 111
Patients urged: ‘Talk Before You Walk’ when your GP practice is closed
Patients across Durham Dales, Easington and Sedgefield have been reminded to ‘Talk Before You Walk’ when in need of care when their GP practice is closed.
By phoning NHS 111, patients who need to be seen urgently on the same day will be offered an appointment with a healthcare professional either at their own GP surgery or at another surgery nearby called a Primary Care Service or a hub.
Primary Care Services are available across the area.
Care Navigation - New ways for your local GP practice to help you get to the right support.
Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly.
Throughout June and July, your GP practice staff are receiving specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn’t the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) or a Nurse Practitioner (who can examine, diagnose and prescribe) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.
So shortly, when you contact your GP practice, receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They won’t try to diagnose your problem, but you may need to tell them a little bit about why you are calling. You don’t’ have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using ‘Care Navigation’ to help.
SELF CARE CAMPAIGN;
For minor illnesses have you thought about talking to your pharmacist and buying what you need?
Prescribing readily available medication like paracetamol costs the NHS millions every year, adding unnecessary strain to local GPs and the NHS. Processing these prescriptions can cost 20 times the price of buying identical medication at your local pharmacy or supermarket.
Before you call a GP, talk to your pharmacist. You don’t need an appointment and for most minor illnesses it’s faster and easier.
If you take care of the little things, your NHS can keep taking care of you
Aches and Pains Patient Information
How to Make An Appointment Patient Leaflet click here
Get Well Soon without Antibiotics click here to view the leaflet
NHS Child Health App
Medical advice at your fingertips for parents;
Parents and carers can now find NHS advice at their fingertips to help them look after their childs health. The newly developed parenting app gives easy to understand guidance on common childhood illnesses, recognising when your child is unwell, and advice on when and where to seek further treatment.
The app, which is also available as a booklet, has been created by healthcare professionals across the region as part of the North East Urgent and Emergency Care Network. The booklet and app contains everything from oral health, upset tummies and diarrhoea to advice on bumps and bruises.
Download the app now, available on Google Play and the App Store by searching the NHS Child Health or view the booklet online at http://www.necsu.nhs.uk/wp-content/uploads/2016/09/NHS-LAYCH-ONLINE.compressed-1.pdf
Register for Patient On Line Access
Patient Online will help you to take greater control of your health and wellbeing by increasing online access to services.
Patient on line access poster.pdf
Patient Information Leaflet - click here Patient On Line Leaflet
Cancer Information and Support Centre
The Cancer Information and Support Centre at Bishop Auckland Hospital provides a free and confidential drop in service for anyone affected by cancer, either as a patient, family member or carer. We offer information on a wide range of cancer related topics, financial and welfare advice, a bra fitting service and advice on headwear for cancer patients.
Our team can help you access counselling services and local support groups.
Most importantly we offer a cup of tea, a friendly face and the opportunity to talk over any problems that you may be having.
Our Centre is in the Outpatients Department at Bishop Auckland Hospital with easy access. Call on 01388 455230
It is so important that people who think they might have a cancer symptom get in touch with their GP. Putting off getting in touch won’t be helpful in the long run so please do take that first step. It is important to remember that most of the time symptoms that could be cancer don’t turn out to be cancer, and if they are, the sooner you get some help the better. Please contact the surgery if you have any worrying symptoms.