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-     If you need medical help fast but it’s not an emergency call 111

-     If it’s a life-threatening emergency call 999


NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.


-     Calls to 111 are FREE from landlines and mobiles

-     NHS 111 is available 24/7, every day of the year


When to call 111

You should call 111 when:

·    you think you need to go to A&E or to another NHS urgent care service

·    your GP surgery is closed and you need healthcare advice

·    you don’t know who to call for medical help.


When to call 999

Call 999 for life threatening emergencies such as:

·    Major accident or trauma

·    Severe breathlessness

·    Severe bleeding

·    Loss of consciousness

·    Severe chest pain.


Out-of-hours services are provided during the following periods when the surgery is closed: 6pm to 8am 


During normal practice opening hours, the practice remains your first point of contact for all routine requests.


For more information about NHS 111, please read the frequently asked questions 





Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website